Allow users (e.g., donors, administrators, fundraisers) to create accounts, log in, and manage their profiles.
Implement role-based access control to restrict access based on user roles (e.g., admin, donor, fundraiser).
Donation Processing
Facilitate the donation process, allowing donors to make one-time or recurring donations through various payment methods (e.g., credit/debit cards, bank transfers, digital wallets).
Support multiple currencies and payment gateways.
Donor Management
Manage donor information, including contact details, donation history, and preferences.
Provide features for donor segmentation and personalized communication.
Campaign Management
Create and manage donation campaigns or fundraising events, including setting goals, deadlines, and campaign details.
Allow campaign updates and status tracking.
Donation Tracking and Reporting
Track and record donations, including amounts, dates, and donor details.
Generate reports on donation statistics, campaign performance, and donor contributions.
Acknowledgment and Receipts
Automatically generate and send acknowledgment emails or letters to donors.
Provide downloadable or printable donation receipts for tax purposes.
Integration with External Systems
Integrate with payment gateways, accounting systems, and customer relationship management (CRM) systems for seamless data synchronization.
Support API integration for extending functionality and connecting with third-party services.
Communication and Notifications
Send notifications and updates to donors about their donations, campaigns, and organization news.
Provide options for email, SMS, or in-app notifications.
Data Privacy and Security
Protect donor and transaction data with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and fraud.
Compliance and Documentation
Ensure compliance with financial regulations and data protection laws (e.g., GDPR, PCI-DSS).
Provide documentation and reporting for compliance audits and regulatory requirements.
Event and Volunteer Management
Support the management of fundraising events, including event registration, volunteer management, and event logistics.
Allow volunteers to sign up, manage their shifts, and track their contributions.
User Interface and Experience
Provide an intuitive and user-friendly interface for donors, administrators, and fundraisers.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Non-Functional Requirements
Performance
Ensure quick response times for processing donations, generating reports, and handling user interactions.
Handle high volumes of transactions and user activities efficiently, especially during peak donation periods.
Scalability
Support the addition of new campaigns, donors, and features as the system grows.
Scale to accommodate increasing amounts of donation data and user traffic.
Reliability
Ensure high system availability with minimal downtime.
Implement backup and recovery procedures to protect donation data and ensure business continuity.
Security
Protect sensitive donor and transaction data with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and fraud.
Usability
Provide an intuitive and user-friendly interface for managing donations, campaigns, and donor information.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Maintainability
Design the system for easy updates, maintenance, and troubleshooting.
Provide clear documentation for system administrators, fundraisers, and support staff.
Compatibility
Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
Integrate seamlessly with other systems and software used in the organization.
Data Integrity
Ensure accuracy and consistency of donation data, donor information, and reporting metrics.
Implement validation checks and error-handling mechanisms to maintain data quality.
Support and Documentation
Provide user manuals, help guides, and support resources for troubleshooting and training.
Offer technical support for system issues and maintenance.
Auditability
Maintain logs of system activity, donation transactions, and user actions for auditing purposes.
Provide audit trails for donation processing, campaign management, and system modifications.
