Functional requirements of Food Catering System with non-functional

Functional Requirements

1. User Management
   • User Registration and Login: Allow users (customers, catering staff, and administrators) to create accounts, log in, and manage their profiles.
   • Role-Based Access: Define roles with specific permissions (e.g., customers, catering staff, administrators) to access different features.
   • Profile Management: Enable users to update personal information, contact details, and preferences.
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2. Menu Management
   • Menu Creation and Management: Allow administrators and catering staff to create, update, and manage menu items, including descriptions, prices, and categories.
   • Special Requests: Enable customers to request special items or customizations for their orders.
3. Order Management
   • Order Placement: Allow customers to place catering orders, including selecting menu items, specifying quantities, and providing delivery details.
   • Order Tracking: Enable customers and catering staff to track the status of orders from placement to delivery.
   • Order Modification and Cancellation: Allow customers to modify or cancel orders within specified time limits.
4. Delivery Management
   • Delivery Scheduling: Allow customers to schedule delivery times and specify delivery locations.
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   • Delivery Tracking: Provide real-time tracking of deliveries for customers and updates for catering staff.
   • Delivery Confirmation: Send notifications to customers upon successful delivery.
5. Payment Processing
   • Payment Methods: Support various payment methods (e.g., credit/debit cards, digital wallets, bank transfers).
   • Invoice Generation: Generate and manage invoices for orders, including details such as itemized costs and taxes.
   • Payment Gateway Integration: Integrate with payment gateways to securely process transactions.
6. Customer Management
   • Customer Profiles: Maintain profiles for customers, including contact information, order history, and preferences.
   • Customer Communication: Enable communication between customers and catering staff through messaging or notifications.
   • Feedback and Ratings: Allow customers to provide feedback and rate their experience.
7. Reporting and Analytics
   • Order Reports: Generate reports on order volumes, revenues, and customer preferences.
   • Sales Analytics: Provide insights into sales trends, popular menu items, and financial performance.
   • Customer Reports: Track customer behavior, order history, and feedback.
8. Inventory Management
   • Stock Tracking: Monitor inventory levels of ingredients and supplies.
   • Stock Alerts: Send alerts for low stock levels and manage reordering.
9. Integration
   • Accounting Systems Integration: Integrate with accounting software for financial management and reporting.
   • CRM Integration: Integrate with Customer Relationship Management (CRM) systems to manage customer interactions and data.
10. Security and Privacy
    • Data Protection: Implement measures to secure personal and payment data, including encryption and secure storage.
    • Access Control: Ensure that only authorized users can access or modify sensitive data and system functionalities.
    • Compliance: Adhere to relevant regulations for data protection and payment security.

Non-Functional Requirements

1. Performance
   • Response Time: Ensure quick response times for order placement, menu management, and payment processing.
   • Scalability: Design the system to handle increasing numbers of orders, users, and menu items without performance issues.
2. Reliability
   • Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
   • Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
3. Security
   • Data Encryption: Use encryption to protect data during transmission and storage, especially for payment and personal information.
   • Authentication and Authorization: Implement strong authentication mechanisms and strict authorization controls.
   • Compliance: Ensure compliance with relevant data protection regulations, such as GDPR or PCI DSS.
4. Usability
   • User Interface: Design an intuitive and user-friendly interface for ease of navigation by customers, catering staff, and administrators.
   • Accessibility: Ensure the system is accessible to users with disabilities, complying with standards such as WCAG (Web Content Accessibility Guidelines).
5. Compatibility
   • Device Compatibility: Ensure the system is accessible across various devices, including desktops, tablets, and smartphones.
   • Browser Compatibility: Support major web browsers to accommodate different user preferences.
6. Maintainability
   • Code Quality: Develop clean, well-documented code to facilitate maintenance and future updates.
   • Modular Design: Use a modular architecture to allow for easy enhancements and scalability.
7. Backup and Recovery
   • Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
   • Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
8. Support and Documentation
   • Help Desk: Provide support through helpdesk tickets, live chat, or email.
   • Documentation: Offer comprehensive user guides, system manuals, and troubleshooting documentation.
9. Scalability
   • System Growth: Design the system to accommodate future expansion, including additional features, users, and menu items.
   • Load Handling: Ensure the system can manage varying loads and peak usage times effectively.