Functional requirements of Laundry Management System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Allow users (e.g., customers, laundry staff, managers) to create accounts, log in, and manage their profiles.
   • Implement role-based access control to restrict access based on user roles (e.g., admin, staff, customer).
2. Customer Management
   • Manage customer profiles, including contact details, service preferences, and order history.
   • Provide tools for adding, updating, and deleting customer information.
3. Order Management
   • Facilitate the creation, tracking, and management of laundry orders, including order placement, status updates, and completion.
   • Allow customers to place new orders, track the status of existing orders, and request order modifications or cancellations.
4. Service Management
   • Manage different types of laundry services (e.g., washing, dry cleaning, ironing), including pricing, descriptions, and service options.
   • Support the configuration of service packages and special offers.
5. Inventory Management
   • Track and manage inventory of laundry supplies (e.g., detergents, fabric softeners) and equipment (e.g., washing machines, dryers).
   • Provide tools for monitoring stock levels, placing orders, and managing supply usage.
6. Payment Processing
   • Facilitate payment processing for laundry services, including billing, invoicing, and payment collection.
   • Support various payment methods (e.g., credit/debit cards, digital wallets, cash).
7. Staff Management
   • Manage staff profiles, including personal details, roles, schedules, and performance metrics.
   • Provide tools for staff scheduling, task assignments, and performance monitoring.
8. Reporting and Analytics
   • Generate reports on order volume, revenue, inventory usage, and staff performance.
   • Provide analytics on service popularity, customer behavior, and operational efficiency.
9. Customer Communication
   • Facilitate communication with customers through notifications, alerts, and messages regarding order status, promotions, and feedback requests.
   • Provide tools for sending reminders for pickups and deliveries.
10. Pickup and Delivery Management
    • Schedule and manage pickup and delivery services, including coordination with customers and tracking of delivery status.
    • Provide tools for managing delivery routes and optimizing logistics.
11. Feedback and Complaints Management
    • Allow customers to provide feedback and file complaints about services.
    • Provide tools for tracking, addressing, and resolving customer issues and complaints.
12. User Interface and Experience
    • Provide an intuitive and user-friendly interface for managing orders, customer interactions, and operational tasks.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.
13. Integration with External Systems
    • Integrate with external systems such as payment gateways, CRM systems, and accounting software for seamless operations.
    • Support API integration for extending system capabilities and connecting with third-party services.

Non-Functional Requirements

1. Performance
   • Ensure quick response times for order processing, payment transactions, and reporting.
   • Handle high volumes of transactions and user interactions efficiently.
2. Scalability
   • Support the addition of new services, customers, staff, and features as the system grows.
   • Scale to accommodate increasing data volumes and user traffic.
3. Reliability
   • Ensure high system availability with minimal downtime.
   • Implement backup and recovery procedures to protect data and ensure business continuity.
4. Security
   • Protect sensitive customer and financial data with encryption and secure access controls.
   • Implement measures to prevent unauthorized access, data breaches, and fraud.
5. Usability
   • Provide an intuitive and user-friendly interface for managing orders, customer interactions, and staff tasks.
   • Ensure ease of navigation and accessibility features for users with different needs and abilities.
6. Maintainability
   • Design the system for easy updates, maintenance, and troubleshooting.
   • Provide clear documentation for system administrators, staff, and support personnel.
7. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
   • Integrate seamlessly with other systems and software used in laundry management.
8. Data Integrity
   • Ensure accuracy and consistency of order details, customer information, and financial transactions.
   • Implement validation checks and error-handling mechanisms to maintain data quality.
9. Support and Documentation
   • Provide user manuals, help guides, and support resources for troubleshooting and training.
   • Offer technical support for system issues and maintenance.
10. Auditability
    • Maintain logs of system activity, order processing, and user actions for auditing purposes.
    • Provide audit trails for inventory management, payment transactions, and customer interactions.