Functional requirements of Medical Appointment System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Allow users (e.g., patients, doctors, administrative staff) to create accounts, log in, and manage their profiles.
   • Implement role-based access control to restrict access based on user roles (e.g., admin, doctor, patient).
2. Appointment Scheduling
   • Enable patients to book appointments with doctors, including selecting date, time, and appointment type (e.g., consultation, follow-up).
   • Allow doctors to set their availability and manage appointment slots.
3. Appointment Management
   • Provide tools for managing scheduled appointments, including viewing, rescheduling, and canceling appointments.
   • Allow administrative staff to manage appointments and resolve scheduling conflicts.
4. Patient Management
   • Maintain patient profiles, including personal details, medical history, and contact information.
   • Provide tools for updating patient information and managing patient records.
5. Doctor Management
   • Maintain doctor profiles, including professional details, specialties, and availability.
   • Provide tools for updating doctor information and managing schedules.
6. Appointment Reminders
   • Send automated reminders to patients and doctors about upcoming appointments via SMS, email, or push notifications.
   • Provide options for setting up reminders for both patients and doctors.
7. Medical History and Records
   • Allow patients to access their medical history and records, including previous appointments, diagnoses, and treatments.
   • Provide tools for doctors to update and manage patient records during and after appointments.
8. Billing and Payments
   • Manage appointment-related billing, including generating invoices, processing payments, and handling insurance claims.
   • Provide tools for tracking payment status and managing financial transactions.
9. Integration with Electronic Health Records (EHR)
   • Integrate with Electronic Health Records (EHR) systems to access and update patient medical data.
   • Ensure seamless data sharing between the appointment system and EHR systems.
10. Reporting and Analytics
    • Generate reports on appointment metrics, including appointment volume, patient demographics, and doctor utilization.
    • Provide analytics on appointment trends, financial performance, and system usage.
11. User Interface and Experience
    • Provide an intuitive and user-friendly interface for booking, managing, and viewing appointments.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.
12. Communication and Notifications
    • Facilitate communication between patients and doctors regarding appointment details, follow-ups, and cancellations.
    • Provide tools for sending notifications and updates about appointment status and changes.
13. Emergency Appointments
    • Allow for handling of emergency appointments and urgent care requests.
    • Provide tools for prioritizing and managing emergency cases.
14. Integration with External Systems
    • Integrate with external systems such as insurance providers, pharmacy systems, and laboratory systems for data exchange and coordination.
    • Support API integration for extending system capabilities and connecting with third-party services.

Non-Functional Requirements

1. Performance
   • Ensure quick response times for appointment scheduling, management, and reporting.
   • Handle high volumes of user interactions and data efficiently, especially during peak times.
2. Scalability
   • Support the addition of new features, users, and medical practitioners as the system grows.
   • Scale to accommodate increasing data volumes and user traffic.
3. Reliability
   • Ensure high system availability with minimal downtime.
   • Implement backup and recovery procedures to protect data and ensure business continuity.
4. Security
   • Protect sensitive patient and medical data with encryption and secure access controls.
   • Implement measures to prevent unauthorized access, data breaches, and tampering.
5. Usability
   • Provide an intuitive and user-friendly interface for managing appointments, accessing records, and handling billing.
   • Ensure ease of navigation and accessibility features for users with different needs and abilities.
6. Maintainability
   • Design the system for easy updates, maintenance, and troubleshooting.
   • Provide clear documentation for system administrators, medical staff, and support personnel.
7. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
   • Integrate seamlessly with other systems and software used in healthcare management.
8. Data Integrity
   • Ensure accuracy and consistency of appointment details, patient records, and financial transactions.
   • Implement validation checks and error-handling mechanisms to maintain data quality.
9. Support and Documentation
   • Provide user manuals, help guides, and support resources for troubleshooting and training.
   • Offer technical support for system issues and maintenance.
10. Auditability
    • Maintain logs of system activity, appointment management, and user actions for auditing purposes.
    • Provide audit trails for appointment scheduling, billing, and system access.