Member Registration and Login: Allow new members to register, existing members to log in, and manage their accounts.
Role-Based Access: Define roles (e.g., members, administrators, staff) with specific permissions for accessing and managing different features.
Profile Management: Enable members to update their personal information, contact details, membership status, and preferences.
Membership Management
Membership Plans: Allow administrators to create and manage different membership plans or tiers, including benefits, pricing, and duration.
Subscription Management: Enable members to select, renew, or upgrade their membership plans.
Membership Status Tracking: Track the status of memberships, including active, expired, and canceled memberships.
Payment Processing
Online Payments: Allow members to pay for memberships online using various payment methods (e.g., credit/debit cards, digital wallets).
Payment Gateway Integration: Integrate with payment gateways to process transactions securely.
Invoice Generation: Generate and manage invoices for membership fees and other charges.
Event Management
Event Creation: Allow administrators to create and manage events, including details such as date, time, location, and description.
Event Registration: Enable members to register for events and manage their event participation.
Event Notifications: Send notifications and reminders to members about upcoming events.
Communication and Notifications
Email Notifications: Send automated emails for membership renewals, payment confirmations, event updates, and other relevant information.
In-App Messaging: Provide a messaging system for communication between members and administrators or staff.
Announcements: Allow administrators to post announcements or updates that are visible to all members.
Reporting and Analytics
Membership Reports: Generate reports on membership statistics, including active members, membership growth, and churn rates.
Financial Reports: Provide financial reports on revenue from memberships, payment histories, and outstanding balances.
Event Reports: Track event participation, feedback, and outcomes.
Document and Resource Management
Document Upload and Storage: Allow members and administrators to upload and store important documents (e.g., membership agreements, event materials).
Document Access: Manage access to documents based on user roles and permissions.
Search and Filtering
Member Search: Provide functionality to search for members based on criteria such as name, membership status, or membership type.
Event Search: Allow members and administrators to search for upcoming or past events.
Integration
CRM Integration: Integrate with Customer Relationship Management (CRM) systems for managing member interactions and data.
Accounting Systems Integration: Integrate with accounting software for financial management and reporting.
Security and Privacy
Data Protection: Implement measures to secure personal and financial data, including encryption and secure storage.
Access Control: Ensure that only authorized users can access or modify sensitive data and system functionalities.
Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
Non-Functional Requirements
Performance
Response Time: Ensure quick response times for membership management, payment processing, and other system interactions.
Scalability: Design the system to handle increasing numbers of members, transactions, and events without performance issues.
Reliability
Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
Security
Data Encryption: Use encryption to protect data during transmission and storage, particularly for payment information and personal details.
Authentication and Authorization: Implement strong authentication mechanisms and strict authorization controls to prevent unauthorized access.
Compliance: Ensure the system complies with legal and regulatory requirements for data protection and privacy.
Usability
User Interface: Design an intuitive and user-friendly interface for ease of navigation by members, administrators, and staff.
Accessibility: Ensure the system is accessible to users with disabilities, complying with standards such as WCAG (Web Content Accessibility Guidelines).
Compatibility
Device Compatibility: Ensure the system is accessible across various devices, including desktops, tablets, and smartphones.
Browser Compatibility: Support major web browsers to accommodate different user preferences.
Maintainability
Code Quality: Develop clean, well-documented code to facilitate maintenance and future updates.
Modular Design: Use a modular architecture to allow for easy enhancements and scalability.
Backup and Recovery
Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
Support and Documentation
Help Desk: Provide support through helpdesk tickets, live chat, or email.
Documentation: Offer comprehensive user guides, system manuals, and troubleshooting documentation.
Scalability
System Growth: Design the system to accommodate future expansion, including additional features, users, and membership plans.
Load Handling: Ensure the system can manage varying loads and peak usage times effectively.
