Account Creation: Users (customers, couriers, administrators) can register and create accounts using email or social media.
Profile Management: Users can update their personal information, contact details, and preferences.
Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, courier, admin).
Booking and Scheduling:
Request Pickup: Customers can request a pickup by providing details such as pickup location, delivery location, package details, and preferred time.
Scheduling: Users can schedule deliveries in advance or request immediate service.
Order Tracking: Real-time tracking of the package through a unique tracking number or QR code.
Courier Management:
Assignment: Automatic or manual assignment of delivery jobs to available couriers based on location and availability.
Courier Status: Couriers can update their status (e.g., available, en route, completed) and manage their delivery routes.
Package Management:
Package Details: Customers can input details about their packages, including size, weight, and special handling instructions.
Pricing and Quotation: Real-time calculation of shipping costs based on package details and delivery distance, including options for expedited or standard delivery.
Notifications and Alerts:
Order Confirmation: Send confirmation emails or SMS to customers upon booking.
Status Updates: Notify customers and couriers about status changes, including pickup, in-transit, and delivery updates.
Alerts: Inform users about delays, cancellations, or any issues with their delivery.
Payment Processing:
Payment Integration: Support for various payment methods (e.g., credit/debit cards, digital wallets).
Invoicing: Generate and send invoices or receipts for completed deliveries.
Refunds: Manage and process refunds in case of service issues or cancellations.
Customer Support:
Help Center: Provide a knowledge base with FAQs and troubleshooting tips.
Contact Support: Users can submit inquiries or complaints through contact forms or live chat.
Dispute Resolution: Mechanisms for handling disputes between customers and couriers.
Reporting and Analytics:
Performance Metrics: Track key metrics such as delivery times, customer satisfaction, and courier performance.
Financial Reports: Generate reports on revenue, expenses, and transaction histories.
Admin Panel:
Dashboard: A comprehensive dashboard for administrators to manage users, view performance metrics, and oversee operations.
User Management: Ability to add, remove, or modify user accounts and roles.
System Configuration: Manage system settings, including delivery zones, pricing rules, and service options.
Integration with Other Systems:
API Integration: Ability to integrate with third-party services for mapping, payment gateways, or additional features.
ERP/CRM Integration: Integration with enterprise resource planning (ERP) or customer relationship management (CRM) systems for seamless operations.
Non-Functional Requirements
Performance:
Speed: The platform should have fast load times and handle high volumes of traffic efficiently.
Scalability: Ability to scale to accommodate increasing numbers of users, deliveries, and data.
Security:
Data Protection: Implement encryption and secure storage to protect user data and transaction details.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) and industry standards.
Fraud Prevention: Mechanisms to detect and prevent fraudulent activities.
Usability:
User Interface: Intuitive and user-friendly design for ease of navigation and interaction.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Reliability:
Uptime: Ensure high availability with minimal downtime.
Backup and Recovery: Regular backups and a disaster recovery plan to protect data and ensure service continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
Localization:
Multilingual Support: Offer the platform in multiple languages if serving a diverse user base.
Currency: Support for multiple currencies if operating in different regions.
Analytics and Reporting:
Data Insights: Provide insights into system performance, user behavior, and operational efficiency.
Custom Reports: Allow administrators to generate custom reports based on various criteria.
