Registration & Authentication: Allow users (e.g., drivers, parking lot administrators, facility managers) to register, log in, and recover passwords. Support multi-factor authentication for enhanced security.
Profile Management: Enable users to create and manage their profiles, including personal details, payment information, and parking preferences.
Role-Based Access Control: Define roles (e.g., User, Administrator, Parking Attendant) with specific permissions and access levels.
Parking Space Availability:
Real-Time Availability: Display real-time availability of parking spaces, including the number of free and occupied spaces.
Space Reservation: Allow users to reserve parking spaces in advance, including options for short-term and long-term reservations.
Booking and Payment:
Booking System: Facilitate the booking of parking spaces, including options for immediate and future bookings.
Payment Integration: Integrate with payment gateways for processing online payments, including options for credit/debit cards, digital wallets, and recurring payments.
Pricing Management: Manage pricing for different parking zones or types, including hourly, daily, and monthly rates.
Parking Space Management:
Space Allocation: Allow administrators to manage and allocate parking spaces, including setting up different parking zones or categories.
Occupancy Monitoring: Monitor and manage the occupancy of parking spaces, including tracking duration and status of occupied spaces.
Notifications and Alerts:
Booking Confirmation: Send confirmation notifications for successful bookings and payments.
Reminders: Provide reminders for upcoming reservations or expiration of parking time.
Alerts: Send alerts for parking violations, expiration of parking time, or space availability changes.
Reporting and Analytics:
Usage Reports: Generate reports on parking space usage, including occupancy rates, booking trends, and revenue.
Financial Reports: Provide financial reports on payments, transactions, and revenue generated from parking space rentals.
Admin Features:
Dashboard: Provide admins with a dashboard to monitor parking space usage, manage bookings, and view system performance.
User Management: Enable admins to manage user accounts, roles, and permissions.
System Configuration: Allow admins to configure system settings, manage parking zones, and update parameters.
Integration:
Calendar Integration: Integrate with calendar systems (e.g., Google Calendar, Outlook) for managing bookings and reminders.
API Support: Provide APIs for integration with other systems, such as payment gateways, access control systems, or mobile apps.
Customer Support:
Help Center: Maintain a help center with FAQs, guides, and troubleshooting information.
Customer Service: Offer support through various channels, such as live chat, email, and phone.
Non-Functional Requirements
Performance:
Scalability: Ensure the system can handle increasing numbers of users, bookings, and parking spaces efficiently.
Response Time: Maintain quick response times for booking processes, data retrieval, and user interactions.
Reliability:
High Availability: Achieve high availability with minimal downtime to ensure continuous access to the system.
Fault Tolerance: Implement fault tolerance mechanisms to handle system failures and ensure uninterrupted service.
Security:
Data Encryption: Ensure encryption of data in transit and at rest to protect sensitive information, including user details and payment information.
Access Control: Implement strong authentication and authorization mechanisms to safeguard user accounts and data.
Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
Usability:
User Interface: Design an intuitive and user-friendly interface for ease of navigation and operation.
Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG.
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
Documentation: Provide comprehensive documentation for users and developers, including user manuals and system documentation.
Support:
Customer Service: Offer timely and effective support through various channels, such as live chat, email, and phone.
Help Center: Maintain a knowledge base or help center with FAQs, guides, and troubleshooting information.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data, including parking space information, user profiles, and transaction records, to prevent loss in case of failures.
Recovery Procedures: Establish procedures for data recovery and system restoration.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other business systems and services, such as access control systems or mobile apps.
API Flexibility: Provide flexible APIs to accommodate various integration needs.
Data Quality:
Accuracy: Ensure the accuracy and reliability of parking space data, booking information, and financial transactions.
Timeliness: Provide timely updates to reflect current information on space availability, bookings, and payment status.
