Functional requirements of Ticket Booking System with non-functional

Functional Requirements

1. User Management:
   • User Registration and Login:
     • Allow customers to create and manage accounts with personal details, contact information, and preferences.
     • Provide secure login and password recovery options.
   • Role-Based Access Control:
     • Implement different access levels for customers, administrators, and event organizers, with appropriate permissions.
2. Ticket Search and Booking:
   • Search Functionality:
     • Allow users to search for tickets based on criteria such as event type, date, location, and category.
   • Availability Check:
     • Display real-time availability of tickets and seating options.
   • Booking Process:
     • Provide a straightforward booking process where users can select tickets, choose seating, and proceed to payment.
   • Booking Confirmation:
     • Send booking confirmations via email or SMS, including details of the event, tickets, and a unique booking reference number.
   • Booking Modification and Cancellation:
     • Allow users to modify or cancel bookings according to the event’s cancellation policy.
3. Payment Processing:
   • Secure Payments:
     • Support multiple payment methods, including credit/debit cards, digital wallets, and bank transfers.
   • Payment Gateway Integration:
     • Integrate with payment gateways to process transactions securely.
   • Payment Confirmation:
     • Send payment receipts and confirmations to users.
   • Refund Management:
     • Handle refund requests and process refunds for canceled or modified bookings.
4. Ticket Management:
   • Ticket Issuance:
     • Generate and issue electronic tickets (e-tickets) or physical tickets based on user preference and event type.
   • Ticket Delivery:
     • Provide options for ticket delivery, including email, mobile app, or physical mail.
   • Ticket Verification:
     • Implement mechanisms for verifying tickets at the event, such as QR codes or barcode scanning.
5. Event Management:
   • Event Creation and Management:
     • Allow event organizers to create and manage events, including setting ticket prices, seating arrangements, and event details.
   • Event Scheduling:
     • Provide tools for scheduling events, including date and time, and manage recurring events.
   • Event Promotion:
     • Enable event organizers to promote their events through announcements, banners, and social media integration.
6. Customer Support:
   • Helpdesk and Ticketing:
     • Provide a helpdesk system for users to submit support tickets, track their status, and receive assistance.
   • Live Chat:
     • Implement a live chat feature for real-time customer support.
   • Knowledge Base:
     • Create a knowledge base or FAQ section to address common questions and issues.
7. Reporting and Analytics:
   • Sales Reports:
     • Generate reports on ticket sales, revenue, and booking trends.
   • Event Analytics:
     • Provide insights into event performance, attendance rates, and customer demographics.
   • Custom Reports:
     • Allow administrators and event organizers to generate custom reports based on specific criteria.
8. Notification and Alerts:
   • Booking Notifications:
     • Send notifications for booking confirmations, changes, and reminders.
   • Payment Alerts:
     • Notify users about payment status, including successful transactions and payment failures.
   • Event Updates:
     • Provide alerts for event-related updates, such as schedule changes or cancellations.
9. Admin Management:
   • Dashboard:
     • Provide an admin dashboard for managing system operations, including user accounts, bookings, and events.
   • Configuration Settings:
     • Allow admins to configure system settings, such as payment options, ticket policies, and notification templates.
10. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for users to search, book, and manage their tickets on the go.
11. Integration with External Systems:
    • Third-Party Integration:
      • Integrate with external systems for payment processing, ticket validation, and event promotion.
    • Social Media Integration:
      • Allow users to share events and bookings on social media platforms.
12. Security and Privacy:
    • Data Protection:
      • Implement security measures to protect user data, including encryption of personal and payment information.
    • Privacy Settings:
      • Allow users to manage their privacy settings and control the visibility of their personal information.

Non-Functional Requirements

1. Performance:
   • The system should handle a large number of concurrent users, especially during peak booking times.
   • Response times for critical operations (e.g., search, booking) should be under 2-3 seconds.
2. Scalability:
   • The system should be scalable to accommodate increasing numbers of users, events, and ticket sales.
   • Support for cloud-based infrastructure to enable scalability and high availability.
3. Security:
   • Implement robust security measures, including data encryption, secure authentication, and regular security audits.
   • Ensure compliance with data protection regulations (e.g., GDPR, CCPA) to protect user privacy.
4. Reliability:
   • Ensure an uptime of at least 99.9% to support continuous operations.
   • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
5. Usability:
   • Provide an intuitive user interface that is easy to navigate for all users (customers, administrators, event organizers).
   • Ensure a consistent user experience across all devices, including desktops, tablets, and smartphones.
   • Include help documentation, FAQs, and customer support features.
6. Maintainability:
   • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
   • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
7. Compliance:
   • Ensure the system complies with relevant regulations, such as data protection laws and industry standards.
   • Implement features that allow users to manage their data, including consent, access, and deletion requests.
8. Availability:
   • The system should be available 24/7 with minimal planned downtime for maintenance.
   • Use load balancing and other techniques to ensure consistent performance even during peak usage.
9. Interoperability:
   • The system should integrate seamlessly with external systems, such as payment gateways, event management platforms, and ticket validation systems.
   • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for ticket availability, bookings, and payments.
    • Implement transaction management to maintain data integrity during concurrent operations.
11. Response Time:
    • Critical operations like search, booking, and payment processing should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., bookings, payments) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.