Functional requirements of Travel Management System with non-functional
Functional Requirements
- User Management
- User Registration and Login: Allow users to register, log in, and manage their accounts.
- Role-Based Access: Define roles (e.g., traveler, travel manager, admin) with different access levels and permissions.
- Profile Management: Enable users to update their personal information, preferences, and travel history.
- Travel Booking
- Flight Booking: Search, book, and manage flight reservations, including options for one-way, round-trip, and multi-city.
- Hotel Booking: Search, book, and manage hotel reservations with options for various types of accommodations.
- Car Rental: Search, book, and manage car rentals, including options for various vehicle types.
- Itinerary Management: Allow users to view and manage their travel itineraries, including bookings for flights, hotels, and car rentals.
- Travel Planning
- Destination Information: Provide information on destinations, including attractions, weather, and travel advisories.
- Travel Packages: Offer pre-defined travel packages or customizable options for users to book comprehensive travel experiences.
- Expense Management
- Expense Tracking: Track and manage travel-related expenses, including receipts and payment methods.
- Expense Reports: Generate and manage expense reports for reimbursement and financial tracking.
- Travel Policies
- Policy Management: Define and enforce travel policies, including guidelines for booking, spending limits, and preferred vendors.
- Compliance Monitoring: Ensure that travel bookings and expenses comply with organizational policies.
- Notifications and Alerts
- Booking Confirmations: Send email or SMS confirmations for bookings and itinerary changes.
- Reminders: Send reminders for upcoming travel dates, deadlines for booking, and important travel information.
- Reporting and Analytics
- Travel Reports: Generate reports on travel expenditures, booking trends, and travel patterns.
- Performance Metrics: Analyze metrics related to travel management, such as cost savings and policy compliance.
- Integration
- Third-Party Integration: Integrate with third-party services for flight, hotel, and car rental bookings.
- Corporate Systems: Integrate with corporate ERP or finance systems for expense reporting and policy enforcement.
- Customer Support
- Help Desk: Provide customer support through various channels, including phone, email, and chat.
- FAQ and Resources: Offer self-service resources, including FAQs, guides, and troubleshooting tips.
- Multi-Language and Currency Support
- Language Options: Provide multi-language support for global users.
- Currency Conversion: Support multiple currencies and automatic conversion for bookings and expenses.
Non-Functional Requirements
- Performance
- Response Time: Ensure fast response times for search queries, booking processes, and user interactions.
- Scalability: Design the system to handle a growing number of users, transactions, and data efficiently.
- Reliability
- Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
- Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
- Security
- Data Protection: Use encryption and secure protocols to protect sensitive travel and payment information.
- Access Control: Implement strong authentication and authorization measures to safeguard user accounts and data.
- Compliance: Ensure compliance with data protection regulations, such as GDPR or CCPA, for handling personal information.
- Usability
- User Interface: Design an intuitive and user-friendly interface for ease of use by travelers, managers, and administrators.
- Training and Support: Provide training materials and support resources to help users navigate and utilize the system effectively.
- Compatibility
- Device Compatibility: Ensure the system is compatible with various devices, including desktops, tablets, and mobile phones.
- Browser Compatibility: Support major web browsers to accommodate different user preferences.
- Maintainability
- Code Quality: Develop clean, well-documented code to facilitate future maintenance and updates.
- Modular Design: Use a modular architecture to simplify enhancements and modifications.
- Backup and Recovery
- Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
- Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in the event of major failures.
- Compliance
- Regulatory Compliance: Ensure the system adheres to relevant regulations and standards for travel and data protection.
- Privacy Policy: Develop a privacy policy outlining the collection, use, and protection of user data.
- Scalability
- System Growth: Design the system to accommodate future expansion, including additional users, features, and integration points.
- Load Handling: Ensure the system can handle varying loads and peaks in usage without performance issues.